Deliveries and returns
Delivery times
We understand that as a client you expect to receive your order as soon as possible, that is why we work to deliver your order as soon as possible and with deliveries of 1- 4 working days in the Canada. Even so, periods of launches, promotions or Black Friday and Cyber Monday campaigns in which these terms are not guaranteed are excluded.
Can I collect my order at a delegation or collection point?
Service currently not available.
How can I track my shipment?
You can track your shipment using the link you will find in the email that our logistics partner “Canada Post” will send you.
Can I receive my order in the time slot of my choice?
Service currently not available.
What happens if my delivery address is incorrect?
We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at cs@shophaan.com This management can also increase the delivery delay by another 24 to 48 hours. Don’t forget to check all the fields well!
Returns
Of course yes!
You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.
Have you changed your mind about your order?
Nothing happens, the return is very easy!
If you have changed your mind about your order or have had a mistake when doing so, don’t worry! The products to be returned must be in the same condition in which they were received; unopened and with original packaging and box. Remember! If it is a pack, it cannot be divided, so it is necessary to return the pack in its entirety. In this case, the customer must bear the shipping costs that may derive from the return.
Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund is managed. In these cases HAAN will reimburse the customer for the amount of the products received, but not the shipping costs of the original order.
Write us at cs@shophaan.com! Send us the order information and a photograph of what you want to return and we will tell you how to do it.
What happens if the product is defective or does not match the purchased reference?
Do not worry! We will take care of the whole process very easily and at no cost to you so that you continue to love us very much.
Contact us at cs@shophaan.com with your order details and a photograph of what you have received so that we can solve it.